Privacy Policy

This Privacy Policy explains how Germaine 50 Technologies ("Bad Decision", "we", "us") collects, uses, and shares your information when you use our website, dashboard, and services (the "Service").

1. What We Collect

We collect the following information:

• Account info: your name, email, and company name.
• Profile info: your phone number, timezone, and outreach preferences.
• Payment info: the last 4 digits of your card, brand, and expiry. Our payment processor handles the rest.
• Usage data: pages you visit, features you use, and error logs.
• Lead data: contact info for the businesses and people you search for or upload.

2. How We Use It

We use your information to:

• Provide the Service, including running email, WhatsApp, SMS, and AI voice campaigns on your behalf.
• Process your payments and send you receipts.
• Send you service emails like password resets and security alerts.
• Detect fraud, spam, and abuse.
• Improve the Service and build new features.

3. What We Share

We do not sell your data. We share it only with the providers we need to run the Service:

• Our voice provider handles AI voice calls.
• Our scheduler handles bookings.
• Our payment processor handles charges.
• Our auth provider handles sign-in.
• Our database provider stores your data.
• Our email and messaging providers deliver your campaigns.

We may also disclose your information if required by law.

4. AI Voice Calls

When you run an AI voice call, we record the call for quality and training. We store a transcript of every call.

Before every call, we verify consent, check the do-not-call list, and respect calling hours. Calls outside permitted hours are blocked.

5. External AI Connections

If you connect ChatGPT, Claude, or Gemini to your workspace, they can access your lead data and run actions like finding leads, starting campaigns, or booking meetings.

They operate under their own privacy policies. We log every call they make so you can review it later.

6. Cookies and Tracking

We use essential cookies for sign-in and session management, and optional analytics cookies to understand how the Service is used. See our Cookie Policy for details and how to opt out.

7. Data Retention

• Lead data cache: 30 days after search, then deleted.
• Call recordings and transcripts: 90 days.
• Active account data: kept while your account is active.
• Billing records: kept for 7 years for tax compliance.
• Security logs: 12 months.

When you delete your account, your data is removed within 30 days.

8. Your Rights

Depending on where you live, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Delete your personal data.
• Export your data in a machine-readable format.
• Object to certain types of processing.
• Withdraw consent at any time.

Email us at support@baddecision.app with the subject "Privacy request". We respond within 30 days.

9. Children's Privacy

The Service is not for children under 16. We do not knowingly collect data from anyone under 16. If you think we have, contact us and we will delete it.

10. International Users

Your data may be processed in countries other than your own, including the United States and Nigeria. We comply with applicable data protection laws including NDPR (Nigeria) and GDPR (EU) for EU residents' data. Where personal data is transferred outside its region of origin, we use Standard Contractual Clauses (or other appropriate transfer mechanisms) to protect it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will email you and post a notice at least 30 days before they take effect.

12. Contact

Questions about this policy? Email us at support@baddecision.app.